Comments on: eHealthcare Leadership Awards for 2007 http://ixcenterblog.org/archives/167 Engaging consumers with information therapy (Ix) and HIT Thu, 04 Dec 2008 20:32:55 +0000 http://wordpress.org/?v=2.3.3 By: Ted Eytan http://ixcenterblog.org/archives/167#comment-49 Ted Eytan Tue, 04 Dec 2007 03:58:54 +0000 http://ixcenterblog.org/archives/167#comment-49 Thank you, Christopher, for the endorsement of a great user experience in health care, and support for the idea that access should not be dependent a specific modality (in person, the telephone). It's so interesting to see what happens when a Web design team works to integrate with health care operations - they do a great job of asking, "why are things set up this way?" Thank you, Christopher, for the endorsement of a great user experience in health care, and support for the idea that access should not be dependent a specific modality (in person, the telephone).

It’s so interesting to see what happens when a Web design team works to integrate with health care operations - they do a great job of asking, “why are things set up this way?”

]]> By: Christopher McQueen http://ixcenterblog.org/archives/167#comment-48 Christopher McQueen Tue, 04 Dec 2007 03:49:15 +0000 http://ixcenterblog.org/archives/167#comment-48 We should continue to encourage and reward great design in healthcare. An increasingly web savvy membership is demanding easy to use and intuitive ways of accessing care. The days are gone when it is OK not to email a physician, refill a prescription or make an appointment on line. I hope web designers will soon turn their attention to cost and quality indicators - these are coming whether providers and payers like it or not. Patients will demand this information in the same way they expect to 'find a physician' today. We should continue to encourage and reward great design in healthcare.

An increasingly web savvy membership is demanding easy to use and intuitive ways of accessing care. The days are gone when it is OK not to email a physician, refill a prescription or make an appointment on line. I hope web designers will soon turn their attention to cost and quality indicators - these are coming whether providers and payers like it or not. Patients will demand this information in the same way they expect to ‘find a physician’ today.

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